We offer volume-based discounts to reward larger orders. The more you buy, the lower your price per kilogram. Our pricing tiers are clearly displayed on each product page. For example, ordering 5+ bags of the same category may reduce your cost by up to 15%. Custom quotes are available for very large or recurring orders […]
Faq
What is a video handpick session?
A video handpick session lets you select items remotely via a live video call with one of our team members. They’ll walk through the warehouse with a camera, showing you items from your chosen categories. You can approve or skip each piece in real time. It’s the next best thing to visiting in person, and […]
Are your products sold by weight or by piece?
Most of our products are sold by weight in pre-sorted bags and boxes. Each product listing shows the approximate weight and estimated number of pieces per bag. This is standard practice in vintage wholesale and allows us to keep prices competitive. If you prefer handpicked items, check out our video handpick sessions or book a […]
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Are your prices shown with or without VAT?
All prices on our website are displayed excluding VAT, which is standard practice for B2B wholesale platforms. The applicable VAT rate will be calculated and clearly shown at checkout based on your delivery country and whether you have a valid EU VAT registration number. […]
How long does it take to process a refund?
Once a return or damage claim is approved, refunds are processed within 5–7 business days. The refund will be issued to your original payment method. Bank transfers may take an additional 2–3 business days to appear in your account. You’ll receive an email confirmation as soon as your refund has been processed. […]
How much does shipping cost?
Shipping costs are calculated based on the weight of your order and the delivery destination. Exact rates are displayed at checkout before you confirm your order. We offer free shipping on orders above a certain weight threshold, which varies by country. Check each product page for details or contact us for a shipping estimate before […]
Can I place an order as a private individual?
addicting.shop is a B2B wholesale platform designed for resellers, vintage shop owners, and business buyers. While we primarily serve trade customers, individual buyers can also purchase from our shop. Please note that all prices are displayed excluding VAT, and minimum order quantities apply. […]
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Where is your warehouse located?
Our warehouse is located in Italy. Full address details and directions are provided after you confirm your visit booking. We’re easily accessible by car and there is ample parking available on site. If you need help arranging transport from a nearby airport or train station, let us know and we’ll be happy to assist with […]
Can I choose specific brands or items?
While our standard bags contain a curated mix within the selected category and grade, you can specify brand preferences in the order notes and we’ll do our best to accommodate your requests. For fully customised selections, we recommend booking a warehouse visit or a video handpick session where you can choose items one by one. […]
How are the products packaged for shipping?
All items are carefully packed in sturdy, sealed bags or reinforced cardboard boxes to protect them during transit. We use eco-friendly packaging wherever possible and ensure each order is compact to minimise shipping costs. Fragile or high-value items such as leather jackets receive extra protection with additional wrapping. […]