Frequently Asked Questions

Our minimum order starts at a single bag (approximately 10 kg). We offer various bag and box sizes to suit different business needs, from starter packs for new resellers to bulk orders for established shops. Larger orders benefit from tiered pricing discounts — the more you order, the better the price per kilogram.

We offer volume-based discounts to reward larger orders. The more you buy, the lower your price per kilogram. Our pricing tiers are clearly displayed on each product page. For example, ordering 5+ bags of the same category may reduce your cost by up to 15%. Custom quotes are available for very large or recurring orders — just get in touch with our sales team.

addicting.shop is a B2B wholesale platform designed for resellers, vintage shop owners, and business buyers. While we primarily serve trade customers, individual buyers can also purchase from our shop. Please note that all prices are displayed excluding VAT, and minimum order quantities apply.

For orders above our standard tier thresholds or recurring bulk needs, we’re happy to provide bespoke pricing. Simply fill out our contact form or send an email with details about the categories, quality grades, and estimated volumes you’re interested in. We’ll get back to you within 24 hours with a tailored offer.

Grado A (Premium): Articoli in condizioni eccellenti, senza difetti visibili, macchie o danni. Si tratta di capi pronti per la vendita al dettaglio, che possono essere esposti direttamente sull’appendiabiti.

Grado B (Standard): Articoli in buone condizioni con lievi segni di usura. Potrebbero richiedere una leggera stiratura o piccole riparazioni prima della rivendita.

Grado C (Valore): Articoli con segni di usura visibili, piccoli difetti o modelli obsoleti. Ideali per progetti di riciclo creativo, uso artigianale o mercati dell’usato a prezzi convenienti.

We stock a wide variety of curated vintage garments including denim jackets, leather jackets, flannel shirts, band tees, graphic tees, sweatshirts, hoodies, knitwear, sportswear, and seasonal items. Our inventory rotates regularly, and we organise products by category, brand, era, and quality grade so you can find exactly what suits your market.

Most of our products are sold by weight in pre-sorted bags and boxes. Each product listing shows the approximate weight and estimated number of pieces per bag. This is standard practice in vintage wholesale and allows us to keep prices competitive. If you prefer handpicked items, check out our video handpick sessions or book a visit to our warehouse to select items individually.

While our standard bags contain a curated mix within the selected category and grade, you can specify brand preferences in the order notes and we’ll do our best to accommodate your requests. For fully customised selections, we recommend booking a warehouse visit or a video handpick session where you can choose items one by one.

Attualmente spediamo nel Regno Unito, in Germania, in Francia e nei Paesi Bassi. Stiamo espandendo attivamente la nostra rete di consegna e prevediamo di aggiungere altre destinazioni europee nel prossimo futuro. Se il tuo Paese non è elencato, contattaci: potremmo essere in grado di organizzare la spedizione caso per caso.

Orders are typically dispatched within 2–3 business days. Delivery times vary by destination: UK orders usually arrive within 3–5 business days, while continental European deliveries (Germany, France, Netherlands) take 4–7 business days. You’ll receive a tracking number via email as soon as your order ships so you can follow it every step of the way.

Shipping costs are calculated based on the weight of your order and the delivery destination. Exact rates are displayed at checkout before you confirm your order. We offer free shipping on orders above a certain weight threshold, which varies by country. Check each product page for details or contact us for a shipping estimate before placing your order.

All items are carefully packed in sturdy, sealed bags or reinforced cardboard boxes to protect them during transit. We use eco-friendly packaging wherever possible and ensure each order is compact to minimise shipping costs. Fragile or high-value items such as leather jackets receive extra protection with additional wrapping.

Absolutely! We welcome buyers to our warehouse where you can browse, inspect, and handpick items directly from our stock. Warehouse visits are by appointment only to ensure a quality experience and dedicated attention. You can book your visit through our online booking system — simply select a date and time slot that works for you.

A video handpick session lets you select items remotely via a live video call with one of our team members. They’ll walk through the warehouse with a camera, showing you items from your chosen categories. You can approve or skip each piece in real time. It’s the next best thing to visiting in person, and it’s especially popular with international buyers who can’t travel to our location.

Our warehouse is located in Italy. Full address details and directions are provided after you confirm your visit booking. We’re easily accessible by car and there is ample parking available on site. If you need help arranging transport from a nearby airport or train station, let us know and we’ll be happy to assist with recommendations.

We accept credit and debit cards (Visa, Mastercard, American Express), PayPal, and bank transfers (SEPA for EU customers). For recurring B2B customers, we can also arrange payment on approved trade terms with NET 30 invoicing. All online transactions are secured with SSL encryption to protect your data.

Yes. Every order comes with a proper commercial invoice that includes full VAT details. For EU-based businesses with a valid VAT number, the reverse charge mechanism applies for intra-community transactions, meaning no VAT is charged on the invoice. Make sure to enter your VAT ID during checkout or in your account settings to receive the correct tax treatment.

All prices on our website are displayed excluding VAT, which is standard practice for B2B wholesale platforms. The applicable VAT rate will be calculated and clearly shown at checkout based on your delivery country and whether you have a valid EU VAT registration number.

Due to the nature of wholesale vintage clothing, returns on standard sorted bags are not accepted unless the order is significantly different from what was described. If you receive items that don’t match the listed category, quality grade, or approximate weight, please contact us within 48 hours of delivery with photos and a description of the issue. We’ll work with you to find a prompt and fair resolution.

If your order arrives with visible shipping damage, please document the issue with photos immediately upon receipt — before opening or disturbing the packaging if possible. Contact our support team within 48 hours. We’ll work with the shipping carrier to resolve the claim and offer either a replacement shipment, partial refund, or full refund depending on the extent of the damage.

Once a return or damage claim is approved, refunds are processed within 5–7 business days. The refund will be issued to your original payment method. Bank transfers may take an additional 2–3 business days to appear in your account. You’ll receive an email confirmation as soon as your refund has been processed.